Filing Delivery Exception Records: Keep the Evidence Together
The copies are on the desk. The file for this pro is still open. You’re still holding the scuffed exception sticker you peeled off…
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The Exception
Explore delivery exceptions, damage observations, shortage records and the evidence kept with a shipment.
An Ordered Item Missing from the Bill of Lading: What to Compare
You expected an item. The bill never listed it. You signed for the freight 20 minutes ago, only realizing the missing unit when you…
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Corrected Delivery Exceptions: Keep Both Versions Readable
A second note is stapled on top. The first exception is still readable. You run a gloved thumb along the staple edge to flatten…
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Blank Inspector Field on a Freight Receipt: What to Verify
An empty inspector box tells you that the copy in your hand has no entry in that field. It does not tell you whether…
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Reconciling a Tally Shortage with the Delivery Receipt
The tally says one shortage. The receipt says another. You stand next to the half-unloaded pallet of corrugated plastic electrical housings, sweat sticking the…
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A Wet Bottom Carton: Documenting the Visible Condition
The bottom carton is wet. The cartons above it are dry. You’re standing on the cold concrete slab of your receiving bay, delivery paperwork…
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A Shortage Note Without a Quantity: Completing the Record
The words say short. The number of pieces is empty. You’re hunched over the edge of the dock, rain spotting the edge of the…
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Recording a Refused Piece Taken Back by the Driver
The driver left with the refused carton. Your copy should say that. You watched them heft the dented, water-stained unit back into the rear…
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An Incorrect Dock Door on an Exception Record
You wrote a door. The unload happened at the door beside it. The lift driver leans against their pallet jack just out of the…
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An Unreadable Carton Label: Recording What You Can Verify
The label is torn. You cannot read which item the carton is. You’re standing on the concrete dock, rain spotting the edge of the…
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Understanding a Subject-to-Count Note on a Delivery Receipt
Those words are across the receipt. Your tally is not finished. You’re hunched over the splintered dock desk, rain tapping the metal overhang above…
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Following Up on a Previously Submitted Delivery Exception
Yesterday's exception is in the file. Today's receipt is a different pro. You lean against the cold metal edge of the receiving bay door,…
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